Unified communications provider Whaleback Managed Services has a new productivity management tool available for its own CrystalBlue Unified Communications Services.
The new CrystalBlue Call View management tool enables SMBs to collect, analyze, and report employee calling activities. It provides anywhere access to reports†that offer a holistic view and understanding of call detail and phone usage.†
CrystalBlue Call View is designed to help businesses track the time employees are spending on customer support, identify system abuse, boost employee productivity, plan staffing and scheduling, allocate and minimize costs, manage network capacity, tighten security, and adhere to regulatory/compliance requirements.
Our new CrystalBlue Call View is the most robust call detail reporting solution on the market today,” says Chris Daly, Whaleback’s chief revenue officer. “Our customers will find that CrystalBlue Call View provides the visibility, flexibility, and customization as well as out-of-the-box reporting that enables them to immediately affect positive change in company productivity.”
Features of CrystalBlue Call View include:
- Report access from anywhere, any time via my.whalebacksystem.com.
- Standard reports sortable by any filter, including extensions, departments, time of day, area code, call types, or group of users.
- Custom reports designed and saved using the flexible report builder.
- Reports exported to spreadsheets for unlimited flexibility.
- Additional support for custom reports.
CrystalBlue Call View is available now. For information about obtaining CrystalBlue Call View, contact sales@whalebacksystems.com.
