Include:
Tech
Cybersecurity
Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

ChannelPro Network Awards

hello 2
hello 3

Press Releases

October 8, 2019 |

RemotePC Unveils Vision – AR Powered Remote Assistance Tool

LOS ANGELES, Oct. 8, 2019 /PRNewswire/ — RemotePC has launched RemotePC Vision, an AR powered live video remote assistance tool that allows users to offer and receive instant support through live streaming.

LOS ANGELES, Oct. 8, 2019 /PRNewswire/ — RemotePC has launched RemotePC Vision, an AR powered live video remote assistance tool that allows users to offer and receive instant support through live streaming.

Customers can now share live videos of their projects with experts by using the RemotePC Vision mobile application, letting them receive instant support remotely using live video sharing with augmented reality. This helpful tool saves downtime and travel costs by allowing technicians to provide support from absolutely anywhere.

RemotePC Vision enables users to quickly initiate a call by creating a session with the customer’s name and phone number and sending a link through SMS. Upon installation of the mobile application, the customer will be able to show their requirements using real-time camera sharing on iOS and Android devices.

During live video sessions, both customers and technicians can place annotations over the video stream to communicate specific issues, classify information for training purposes, or highlight a technical requirement. Annotations can be used either by placing arrows that point to targets, or free hand drawings.

Two-way live audio transmission is also supported with RemotePC Vision, allowing users to communicate clearly within the video sharing session. These video sharing sessions can also be recorded for future reference.

Remote video assistance with audio and annotations provides a wide variety of use cases, including but not limited to:

IT Support – Get a visual narrative of the end user requirement and provide interactive guidance.

Training and Development – Remotely train staff on the latest industry updates and avoid expensive travel and accommodation.

Repair and Maintenance – Assist on-site experts with repair operations using video annotation and reduce downtime.

All ARKit (for iOS) and ARCore (for Android) supported devices are compatible with RemotePC Vision. RemotePC Vision is included for free with consumer/SoHo, Team and Enterprise accounts.

About IDrive

IDrive Inc. is a privately held company specializing in cloud storage, online backup, file sharing, remote access, compliance and related technologies. Core services includeIDriveÆ,RemotePC andIBackup. The company’s services help over 3 million customers back up over 100 Petabytes of data.

SOURCE IDrive Inc.

Related Links

http://www.idrive.com


Editor’s Choice

MSP360 Bolsters Managed Backup Solution With Full Sharepoint Backup and Restore, Object Lock, and More

March 25, 2024 |

MSP360 CEO Brian Helwig details the latest improvements in its managed backup solutions and teases some new opportunities down the road for its partners in an exclusive ChannelPro interview.

Peer to Peer: Aurora’s Philip de Souza shares his secrets to creating a successful MSSP

March 19, 2024 | Philip de Souza

“It’s important that we understand when it comes to this whole MSP world that it’s all about the customer.”

Evolving State AI Regulations: Best Practices for Mitigating Risk

March 14, 2024 | Anurag Lal

While AI technologies can unlock tremendous business value, they also have potential risks.


Related News

Growing the MSP

Explore ChannelPro

Events

Reach Our Audience