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Pulseway Integrates its RMM Platform with IT Glue's Documentation System

The two solutions can now share rich configuration data in near real time. By channelPro

Pulseway, provider of mobile-first, cloud-first remote monitoring, and management (RMM) software, announced new capabilities for managed services providers (MSPs) delivered through an integration with documentation vendor IT Glue

“Pulseway delivers the most complete mobile RMM offering that allows IT administrators to monitor and manage IT assets wherever they are, at any time of the day,” said Marius Mihalec, CEO and founder of Pulseway, in a press statement. “With this new integration our customers have unprecedented access to IT Glue’s best-in-class IT documentation capabilities, offering MSPs a tremendous opportunity to achieve greater efficiencies and deliver added value to their customers.”

According to Pulseway, Pulseway RMM and IT Glue customers can now gain insights into asset information including memory, disk, CPU, and more. The integration helps IT admins send asset information on Pulseway monitored endpoints to IT Glue and link information with other structured and procedural documentation. As a result, IT technicians can solve problems with easy-to-find client data at their fingertips, increasing both productivity and profitability.

New benefits offered by the integration include:  

  • Rich configuration data including CPU, memory, disk usage, last reboot, etc.

  • Near real-time information that’s always accurate

  • Elimination of manual data configuration

  • Reduction in downtime through faster troubleshooting

  • Enhanced team performance by synchronizing and centralizing inventory data

  • Streamlined efficiencies through the synchronization of multiple Pulseway instances with your IT Glue account 

“The beauty of Pulseway’s mobile RMM platform is that IT admins have access to the systems information they need, 24 hours a day, no matter where they are. With the addition of the IT Glue integration, admins now have even more power at their fingertips to quickly mitigate and remediate issues,” said Chris Day, CEO of IT Glue in a press statement.

IT management software maker Kaseya Ltd. announced an integration pact of its own with IT Glue in March.

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