Include:
Tech
Cybersecurity
Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

ChannelPro Network Awards

hello 2
hello 3

News

April 23, 2009 |

OnForce Services Marketplace Index Shows IT Repair Services on the Rise

In a troubled economy, consumers and businesses are spending less on new equipment and opting to “fix it first.” By Cara Oxendine

OnForce Services Marketplace Index Shows IT Repair Services on the Rise

In a troubled economy, consumers and businesses are spending less on new equipment and opting to “fix it first.”

By Cara Oxendine††

Lexington, Mass.-based OnForce, a provider of information technology (IT) and consumer electronic (CE) services, released its Q1 2009 comprehensive analyses of approximately 70,000 service events reported since Q4 2008. †

The report shows a 10 percent increase in total work order volume year over year and a trend toward a “break-fix” policy, meaning businesses and consumers opt to repair old equipment rather than purchase new, low-cost IT and CE equipment. The “break-fix” sector grew significantly, increasing from 59 percent in Q4 2008 to 63 percent of total work orders in Q1 2009.

“Our marketplace index gives us a unique view into the current and future IT and CE landscape, and we’re seeing businesses and consumers continue to look for innovative ways to save money during these challenging times,” says Peter Cannone, CEO of OnForce.

Companies are cutting expenses by conducting meetings via video conferencing and are, in turn, making larger investments in projector technology. Outsourcing IT service and joining online networking and marketing communities is another way companies are looking to cut costs. †

TV and video services, along with desktop computers and network services, were reported among the highest volume service categories, and Point of Sale (POS) services dropped 50 percent.

The report says VARs continue to test competitive pricing but face a 20†percent year-to-year decline in average work order price. It cites California, Texas, Illinois, and Florida as the largest onsite service economies, and Chicago, Houston, and New York as the busiest.

OnForce is a network of more than 12,000 onsite service providers connecting service demand with local supply through one online marketplace. It also provides onsite support services like rollout, installations, training, and repairs.


Editor’s Choice

ConnectWise Gets ‘Smarter’ with AI-powered RPA

March 13, 2024 |

The company’s newest capabilities focus on hyper-automation through the addition of smart bots, enhanced workflows, and other features.

Glimpses of ChannelPro LIVE: Chicago 2024

March 12, 2024 |

Didn’t make it to ChannelPro LIVE: Chicago? Here’s a look at what you missed.

How NIST Cybersecurity Framework 2.0 Will Affect MSPs

March 4, 2024 |

This new version provides a major focus on governance and supply chain risk.


Related News

Growing the MSP

Explore ChannelPro

Events

Reach Our Audience