MaintenanceNet Inc., a provider of service revenue generation solutions, has launched ServiceExchange, its next generation service contract management and automation platform that offers a data-driven approach to service contract sales and renewals.
Designed to empower internal sales teams and external channel partners to drive top and bottom-line revenue and stronger customer experience, ServiceExchange grants sales professionals complete visibility into their customers’ service contracts portfolios. Using a self-help, cloud-based approach to service contract management, the platform guides MaintenanceNet customers and their partners to attach more services to products, close more service renewals, and manage product and service lifecycles.†
“With this next generation offering, we’ve taken our technology up a notch to address the reality that our customers’ sales and operational needs are not only unique and complex, but they also change frequently. ServiceExchange allows our customers to operate at the speed of business and work faster, smarter, and with more agility across their global sales channels,” says Scott Herron, CEO and co-founder of MaintenanceNet.
The new platform features a patent-pending Business Rules Engine (BRE) and advanced API integrations along with an AWS scalable data infrastructure, allowing for customization and modification as customers’ business rules evolve. Built with the advantage of continuous improvement and flexibility to replace major components when necessary without the need for “fork lift” platform upgrades, ServiceExchange is designed with an “evergreen” effect in mind, according to Herron.†
“Every major component was designed to be replaced with low-to-zero impact as new innovations and technologies emerge,” adds Herron. “And because it captures real-time pricing and service data – aggregated, cleansed, and enriched with our Data Intelligence Services – we can ensure that all sales intelligence is always up to the minute.”†
Additionally, ServiceExchange supports language translation and currency conversion and can be custom-branded to be delivered to internal sales teams and channel partners worldwide. Access to the platform can also be granted to end customers for self-help service contract management.†
For more information on MaintenanceNet and its complete line of product and service annuity solutions, visit http://www.maintenancenet.com/.
