LOGICnow, a provider of integrated cloud-based IT service management solutions, has announced that its MAX Service Desk application is now available on the Android platform.
MAX Service Desk is a fully hosted support portal that enables IT professionals to deliver customer support service and boost productivity. The Service Desk Mobile offering further enhances the functionality of the Service Desk portal by allowing users to stay connected with their customers from their Android and iOS devices while on the go.
The application gives IT pros the ability to:
- Convert a ticket to a site visit while out of the office
- Gain full visibility into engineer updates
- Retrieve real-time customer data and records while on-the-go
- Track time and distance to provide customers with accurate costs
- Schedule site visits with built-in calendar and GPS functionality
- Complete client sign-off with digital capability
- Deliver real-time, actionable insights to optimize service through†LOGICcards
- Add detailed comments to tickets and view ticket history for better visibility into issues
The Service Desk Mobile App is now available from the†Google Play store†and†iOS App Store.
