IT and Business Insights for SMB Solution Providers

IT Glue Adds Custom SSL Branding to Documentation Software

The much-requested enhancement, which lets MSPs share documents via their own SSL-enabled URL, arrives alongside new Office 365 licensing synchronization and the addition of configurations and flexible assets to the IT Glue mobile app. By Rich Freeman

IT Glue has added custom SSL branding to its documentation solution for managed service providers.

The new functionality, which has been one of the most asked-for enhancements among the Vancouver, B.C.-based vendor’s users, allows MSPs to share documents with customers via their own SSL-enabled URL. It is available exclusively to channel pros on IT Glue’s top-of-the-line enterprise plan.

“Custom branding is an important part of client retention for MSPs, and in today’s security climate it’s important that they can showcase their branding in a secure manner,” said Luis Giraldo, vice president of product at IT Glue, in prepared remarks. “We’re thrilled to offer MSPs the ability to further reinforce their brand.”

As part of the new feature, IT Glue will issue, manage, and renew SSL certificates on its partners’ behalf.

New to the vendor’s solution as well this week is support for tracking active, consumed, and unused licenses of Microsoft’s Office 365 productivity suite. IT Glue added the ability to sync and view Office 365 tenants, users, and mailbox usage data during its GlueCon partner event in Scottsdale, Ariz., last month.

Added functionality in IT Glue’s mobile app also officially introduced today enables users to manage configurations and flexible assets while on the go.

IT Glue is in the midst of a sustained push to increase customer satisfaction by implementing measures requested by its MSP partners. Earlier this month, for example, the company dropped minimum purchasing requirements and allowed users to purchase licenses online rather than call a sales rep.

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