Tackle the single toughest obstacle to super high profits in your service delivery system with this information packed training webinar specifically presented for the IT Services industry in mind. Every CRM, PSA, and ticketing system wants to supply you with great reports on your bill-ability and your efficiency but not one of them can do it unless everyone is working and tracing time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies and who can help you do the same for yourself. Even if you are the only one who creates billable time in your company you likely need some coaching on how to make the transition and here it is.
The profitability potential of the Managed Services model when time is tracked in real time is explored in detail including examples. Time tracking methods are laid out including understanding the ideal time tracking increments for our industry and the ever important skill of rounding time entries to 5 and 15 minutes.
Discover the unbreakable rules of Working and Tracking Time-in Real-time. Follow the Time Tracking Log example that covers the entire day of a technician who jumps from after-hours responses calls, to field service, then helpdesk, then back to field service and never misses a time entry.
This training presentation is an excellent follow up companion to the Ten Golden Rules of PSA and Service Ticket Systems Training session.
Some of the subjects covered include:
- Working and Tracking Time in Real-time Maturity Level
- Profit and Value Potential
- The Multi-tasking Myth
- Steps to Success
- Getting everyone on board
Manuel Palachuk is the premier coach for training your team on the Ten Golden Rules of PSA, Working and Tracking Time in Real-time, and Agile Service Delivery. He is also the original innovator of Business Agile Strategy Execution (BASE), the most powerful methods for managing your business roadmap and strategy and executing on it. When you're ready to get to the next level, get the right coach. Visit ManuelPalachuk.com to find out about all of his methods, offerings, and programs.