To be competitive in the IT or Managed Services industry, you must have a logical system to track issues, incidents, problems, and projects. But do you have a process for using that system that supports efficiency and excellence in the ultimate goal of excellent customer service? In this session Manuel focuses on the direct connection between the value you provide your clients with your service delivery system and your profit, and how to maximize each.
Whether you’re a 1-person shop or 500, to be efficient and consistently profitable, you must have guidelines for how to break down the work in an organized fashion and how you will communicate with the customer along the way. You must start with The Ten Golden Rules for ALL Ticket Systems, then you must master working and tracking time in real-time, a communications protocol, and getting everyone onboard.
These ten golden rules can be the seed for your own system if you have none, or you can adopt them in whole to enrich your existing methods. Either way, this is your opportunity to take your service delivery and your profits to the next level. Catch this important topic that starts with the unbreakable rules of service tickets and ends with quality communications.
Some of the subjects covered include:
• The Ten Golden Rules To ALL Ticket Systems
• Working and Tracking Time in Real-time concepts
• Communications Protocol
• Getting Everyone Onboard
Manuel Palachuk is the premier coach for training your team on the Ten Golden Rules of PSA, Working and Tracking Time in Real-time, and Agile Service Delivery. He is also the original innovator of Business Agile Strategy Execution (BASE), the most powerful methods for managing your business roadmap and strategy and executing on it. When you're ready to get to the next level, get the right coach. Visit ManuelPalachuk.com to find out about all of his methods, offerings, and programs.