IT and Business Insights for SMB Solution Providers

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IT Service Excellence Tool Kit

By LabTech

The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.

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