IT and Business Insights for SMB Solution Providers

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Analyst Report: Field Service Delivery In An On-Demand World

By Work Market

In this new report, Field Service Analyst Bill Pollock explores how today’s top service organizations are arming themselves with the tools and talent needed to re-engineer their field service workforce and prepare for success in a modern world.

Download the report to learn why:

  • 83% of services executives are planning to increase their use of independent, on-demand contractors
  • 52% of service leaders cite "customer demand for quicker response time" as the top factor influencing overall service operations
  • 40% of organizations expect to adopt a Freelancer Management System over the next 12 to 16 months
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