In this new report, Field Service Analyst Bill Pollock explores how today’s top service organizations are arming themselves with the tools and talent needed to re-engineer their field service workforce and prepare for success in a modern world.
Download the report to learn why:
- 83% of services executives are planning to increase their use of independent, on-demand contractors
- 52% of service leaders cite "customer demand for quicker response time" as the top factor influencing overall service operations
- 40% of organizations expect to adopt a Freelancer Management System over the next 12 to 16 months