Maintaining internal and external [business] balance can all be a tough task when you're operating on a break-fix model. Growth is more unpredictable because your revenue is based on reactive services. Business decisions feel uncertain, and that sense of uncertainty can filter down to your employees and clients. So, what's the alternative? Switching to a managed services model where clients pay you a fixed monthly rate to manage their entire IT infrastructure. Why you may ask? Because if done correctly, this transition can be a lifeline to reliable revenue in a shifting market.
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