IT and Business Insights for SMB Solution Providers

ChannelPro SMB, October 2010

Top Story: Once a word with somewhat negative connotations, "upselling " is now about finding new ways to help your customers with business problems. Here's how. By ChannelPro

COVER STORY
Once a word with somewhat negative connotations, "upselling" is now about finding new ways to help your customers with business problems. Here's how.

FEATURES
14 Cloud Services: What's Selling, Who's Buying by Megan Santosus
Cloud services are hot - and potentially lucrative. Find out what types of services are selling, and which types of customers are currently in the market.
30 Peer to Peer: The Virtues of One Vendor Partner by Sonia St. Charles
Davenport Group juggles fewer relation-ships and avoids conflict by partnering with a single best-of-breed vendor for many of the IT solutions it offers.

DEPARTMENTS
6 Quick Hits Avoiding a DR disaster, Windows Phone 7, marketing on YouTube, security log management, and more
12 Analyst Q&A Is Your Web Site Obsolete? by Bill Kozel
28 ChannelWise 8 Steps to a Vertical Sales Marketing Program by Ken Thoreson
32 POV Pros and Cons of Continuous Data Protection by Jim Lippie

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