IT and Business Insights for SMB Solution Providers

ChannelPro SMB, November 2008

Top Story: With a burgeoning number of new tools, it's a brave new world for business intelligence (BI). But what, exactly, is BI, and how do you use the software to translate what a client wants into a technological solution? By ChannelPro

COVER STORY
With a burgeoning number of new tools, it's a brave new world for business intelligence (BI). But what, exactly, is BI, and how do you use the software to translate what a client wants into a technological solution?

FEATURES
26 Your SaaS Integration Toolbox by Megan Santosus
While it's still a challenge, Web-based APIs, prebuilt tools, and other third-party offerings are making it increasingly feasible to integrate SaaS applications with on-premise solutions and even other SaaS applications.
28 MFPs: Four-Function Wonders by Alan R. Frank
With the consolidation of print, scan, copy, and fax capabilities, multifunction printers (MFPs) are making inroads in the SMB market. Here's our sampling of some of the latest makes and models designed with the SMB in mind.
38 Peer to Peer: Author! Author! by David Schrag
If you're determined to create a newsletter or write a blog, know what you want to accomplish in advance. The author details the paths he followed to attain his disparate goals.

DEPARTMENTS
6 From the Executive Editor by Cecilia Galvin
8 ChannelBeat News from the channel partner program world, plus Cisco's Sally Stanton introduces new programs and tools to help partners better address the needs of their SMB customers. by John Danielowich
10 Quick Hits All-in-one networking/office-in-a-box solutions, how system builders are “greening” desktop PCs and servers, Staples enters the managed services market, 10 traits of a sales superstar, blogs about branding your business, and more.
16 Analyst Q&A How will Microsoft's Software + Services strategy affect partners? Paul DeGroot, an analyst with Microsoft-focused research firm Directions on Microsoft,
offers his insight. by Cecilia Galvin
18 MYOB: Pain-Free Cost Cutting Even when there's no fat left to trim, you can still cut expenses without cutting staff or budgets. Here's how. by Carolyn Heinze
34 ChannelWise Effective communication is the key to running your business when you - and perhaps several employees - work from a distant location. by Michelle LaBrosse
35 Takeaways An executive summary and Web resources highlight this month's stories.
36 POV: Craig Faczan of Micro Solutions Enterprises It's a win-win proposition: Selecting the right vendor partner for aftermarket toner cartridges is the key to increasing margins, while providing clients with a less expensive, green alternative to OEM offerings.
40 One Last Thing: Pigskin Pickings Football season is in full swing, but without the chips and dip, you're not really watching the game. by Cara Oxendine

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