SMBs speak frankly about the good and the bad of working with their IT providers. How would your company stack up?
24 Computing Goes Virtual by Liz Garone
Desktop virtualization could help your customers better manage their arsenal of PCs and secure their data. Here's what you need to know.
26 MTBF (Maintenance Thwarts Business Failures) by Jenny Donelan
“If it ain't broke, don't fix it” won't help your customers avoid costly downtime or unexpected expenses. They need planned IT maintenance, which is where you come in.
30 Product Focus: UPS Success by Rachel Cericola
Don't leave your clients in the dark; these UPS devices offer plenty of ways to keep the power pumping.
6 From the Publisher by Michael Siggins
8 Quick Hits Dell's channel program: no longer hiding in plain site; virtual tape libraries take off; federal regulations a major pain point for SMBs; and more.
14 Analyst Q&A Forrester Research Principal Analyst Boris Evelson says that business intelligence is art, not science, leaving room for integrators to make their mark with SMBs. by Cecilia Galvin
16 MYOB: The Employee Benefits Balancing Act What to offer? How much to spend? It all depends on what's important to your employees, the size of your purse, and your ability to be creative with perks. by Samuel Greengard
36 ChannelWise To win new business, know thy potential customer and act accordingly. by Bobby Martin
38 Peer to Peer: Lifecycle of an Engagement Whether your projects are large or small, you need a repeatable process that ensures work is completed on time and within budget. by Tim Huckaby
40 ChannelBeat Noteworthy news from the channel partner program world. by John Danielowich
44 POV: Lexmark's John Linton Print hardware is now just part of a solution, which is good news for partners concerned about shrinking hardware margins.
46 Takeaways An executive summary highlights this month's top stories.
48 One Last Thing: Slippery Slopes Schuss the slopes in high-tech style with this way-cool gear. by Cecilia Galvin