IT and Business Insights for SMB Solution Providers

ChannelPro SMB, June 2008

Top Story: Welcome to the new, converged world of voice and data - VoIP. Here's what you need to know to roll it out right. By ChannelPro

COVER STORY Welcome to the new, converged world of voice and data - VoIP. Here's what you need to know to roll it out right. FEATURES 25 Take the PSA Challenge by Jenny Donelan When client success hinges on executing tasks written on a sticky note, it's probably time to spring for professional services automation software. 34 Product Focus: Completing the Computer by Rachel Cericola Check out some of our favorite new peripherals to make the workday more productive for clients, and your balance sheet more positive for you. DEPARTMENTS 6 From the Publisher by Michael Siggins 8 MYOB: Compensation Is for Closers A strong sales compensation plan, performance incentives, and reasonable quotas are critical to motivating the people who keep your company flush with business. by Martin Sinderman 12 Quick Hits Energy efficiency in the data center; the upside of the economic downturn; the IT skills gap; the value of Web 2.0; and more. 16 POV: Buffalo Technology's Oliver Kaven By developing innovative NAS solutions, you'll not only differentiate yourself in the market, but also deepen your relationship with your clients. 18 Takeaways An executive summary highlights this month's stories. 38 Peer to Peer: Mission, Vision, and Values Clearly defined principles for business decision making should be the rudder that steers your company's ship. by Brad Schow 40 One Last Thing: Bohemian This summer, wherever you go, your grill can go too. by Cecilia Galvin

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