IT and Business Insights for SMB Solution Providers

ChannelPro SMB, July/August 2007

Top Story: Multifunction printers have finally made it to the SMB market, offering the potential for not only sophisticated hardware sales, but lucrative support and service contracts. By ChannelPro

COVER STORY
Multifunction printers have finally made it to the SMB market, offering the potential for not only sophisticated hardware sales, but lucrative support and service contracts.

FEATURES
24 A New Angle on VoIP by Carol Hildebrand
Don't leave money on the table. If you're just selling VoIP hardware, you're missing a big opportunity to lock up monthly service fees.
28 Great Gear for On-the-Go Execs by Rachel Cericola
Here's our short list of cool tools for those long days on the road.
32 Big Retailers: Friend or Foe? by Lauren Gibbons Paul
Opportunities or threats are in the eye of the beholder. But either way you see it, the entry of big retailers into the SMB arena could be a winning proposition.
34 SOHOs Take Wing by Rachel Cericola
A whopping 7.5 million households have at least one member of the family working full-time from home. Can you say “opportunity”?

DEPARTMENTS
6 From the Publisher by Michael Siggins
8 Quick Hits Cluster computing comes to the midsize market; new print technology to watch; the death of our beloved Beeper; the rush to Web 2.0; and more.
14 Analyst Q&A Robert Bois, a research director at AMR Research, offers perspective on how SaaS will impact the industry. by William Kozel
16 MYOB: Anatomy of a Performance Review Think of the performance review as a physical, not an autopsy. You'll set the stage for a dialog in which your goals and those of your staff fall into ever-closer alignment. by Jenny Donelan
36 ChannelWise Are you making good on your promises? Here are five strategic steps to help you say what you mean and mean what you say. by Beatrice Mulzer
38 Peer to Peer: Marketing 24/7 If you're in business, you're already marketing. So you may as well give some thought as to how you're doing it. by Jerry Weinstock
40 ChannelBeat Noteworthy news from the channel partner program world. by John Danielowich and David Geer
42 Takeaways An executive summary highlights this month's top stories.
44 Reader Survey It only takes a minute, but by giving us As to our Qs, you'll help us make this your must-read magazine and be automatically entered in a drawing to win a free navigation system.
46 POV: N-able's Gavin Garbutt The move to managed services is an evolution, not a revolution. Be prepared to make a big change in your business model before you join the fray.
48 One Last Thing: Surf's Up! Frankie and Annette couldn't have dreamed up these beach-time toys. by Cecilia Galvin

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