IT and Business Insights for SMB Solution Providers

ChannelPro SMB, July 2011

Top Story: Cloud computing veterans weigh in with their solutions to common cloud deployment challenges. By ChannelPro

COVER STORY
Cloud computing veterans weigh in with their solutions to common cloud deployment challenges.

FEATURES
29 The 5 Most Glaring Gaps in SMB IT by James E. Gaskin
What customers don't know will hurt their businesses - and maybe yours too.
40 Winning Time by Rich Freeman
At its Worldwide Partner Conference this month, Microsoft will tell channel pros to expect fewer changes and a greater focus on execution in the year ahead.
44 E-Learning Solutions in Your Arsenal by Martin Sinderman
Increase revenues and differentiate your business among the competition using an e-learning platform to train customers on your solutions.

DEPARTMENTS
4 Analyst Q&A Capitalize on Complexity by Colleen Frye
6 MYOB Labor for Hire by Carolyn Heinze
12 Quick Hits Public vs. private cloud safety, choosing a lead-gen firm, SMB tech support needs, Synnex Q&A, mobile business intelligence, and more
18 Peer to Peer Document Imaging - Not Just a Business Opportunity by Bill Peyton
22 SystemBuilderPro Looking for the All-in-One Hole-in-One by Geoffrey Oldmixon
24 POV Mobile Payments: Is the Data Secure? by Rick Stanford
50 ChannelBeat Avaya's IP Office 7.0 Upgrade Relies on Resellers by James E. Gaskin
52 ChannelWise The Employee-Contractor Balancing Act by Bill Lucchini

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