IT and Business Insights for SMB Solution Providers

ChannelPro SMB, July 2008

Top Story: Whether for disaster recovery or business continuity, planning for unexpected data loss is critical for SMBs. Good thing there are options for every budget. By ChannelPro

COVER STORY
Whether for disaster recovery or business continuity, planning for unexpected data loss is critical for SMBs. Good thing there are options for every budget.

FEATURES
26 Weathering the Economic Downturn by Rich Freeman
Despite the bleak economic headlines, SMBs are still spending on technology. But experienced VARs are adjusting their sales, marketing, and management practices just in case.
30 Desktop Linux: The Final Frontier? by Megan Santosus
Slowly but surely, Linux on the desktop is being given a more serious look. Here's how to know which customers would - and would not - benefit from the switch.

DEPARTMENTS
6 From the Publisher by Michael Siggins
8 MYOB: Onboarding Employees The process you use to onboard, or integrate, new hires into your company goes a long way toward employee success. by Carolyn Heinze
12 Quick Hits Getting rid of old computers, social networking in the channel, the advent of managed print services, blogs for the security minded, and more.
16 Analyst Q&A Merle Sandler, senior research analyst on the small business and home office team at IDC, focuses squarely on your customers - how they think about technology, their priorities, and how you can best serve them. by Cecilia Galvin
18 Takeaways An executive summary highlights this month's stories.
20 ChannelWise Referrals are the lifeblood of many small IT providers. But do you know how to help your customers help you? by Leslie Stevens
32 ChannelBeat News briefs from the channel partner program world, and Ramona Thibeault, HP's new VP of SMB sales in the Solution Partners Organization, speaks out about the company's renewed focus on SMB channel partners and the clients they serve. by John Danielowich and Cecilia Galvin
36 POV: LPI Level Platform's Peter Sandiford Solution providers have repeatedly been told that they need to become managed services providers. It's time the industry came clean and admitted we were wrong.
38 Peer to Peer: Business Plans - Better than Duct Tape A great business plan holds together your commitments to clients, each other, and the community in which you work - no matter where that happens to be. by Dan Shundoff
40 One Last Thing: Heat Beaters From off the beaten path, here's how to beat the heat. by Cecilia Galvin

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