IT and Business Insights for SMB Solution Providers

ChannelPro SMB, December 2007

Top Story: Our prognosticating panel of experts handicaps the technologies most likely to succeed in the year ahead. By ChannelPro

COVER STORY
Our prognosticating panel of experts handicaps the technologies most likely to succeed in the year ahead.

FEATURES
18 Easing SMBs into CRM by Liz Garone
When introducing a CRM or ERP solution to SMBs, make it familiar, easy to use, and cheap. Repeat.
36 Managed Services: How to Make the Sale by Hailey Lynn McKeefry
The road to a successful managed services sale need not be fraught with peril. Here's your guide.
44 Product Focus: Free Stuff! by Rachel Cericola
When it comes to software, some of the best things in life really are free. Check out some of our freeware favorites.

DEPARTMENTS
8 From the Editor and Publisher by Cecilia Galvin and Michael Siggins
10 Quick Hits SOX brings new business opportunities; a cool blog for CEOs; a remedy for health insurance cost headaches; and more.
14 Analyst Q&A SMBs now recognize how critical their IT systems are, which opens up new opportunities for providers, says Wayne Kernochan, senior analyst at Illuminata. by Cecilia Galvin
16 MYOB: Web Design 2.0 Your company's Web site can reach a huge audience. Here's how to make it more than a Yellow Pages listing for your services. by Jenny Donelan
23 Special Pullout Section: CES IT Navigation Map Don't lose your way at CES this year: We've created a handy show map and booth locator for leading vendors in the IT market. Check out our Business Development Program at CES too. Details inside!
40 ChannelBeat Noteworthy news from the channel partner program world. by John Danielowich
42 Peer to Peer: Keys to Business Success Key performance indicators are now essential to helping this channel pro evaluate and shape the financial health of his company. by Michael Cocanower
46 POV: Intel's Todd C. Garrigues To remain viable, system builders need to be open to new ideas and opportunities - and they should choose their partners wisely.
48 One Last Thing: High-Tech Joys For good girls and boys, Santa debuts this batch of toys. by Cecilia Galvin

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