The high margins of managed services are attracting serious competitors from non-traditional areas. Big companies with existing IT expertise and customer relationships—in the copier, A/V and telephony domains—are looking to tap in and access new, recurring revenues. It’s why the managed services fi eld is seeing a record number of mergers and acquisitions. This ‘convergence’ trend means existing MSPs need to be ready to compete.
These days it’s not a matter of if you’ll be targeted in a phishing attack but when.