Jason Makevich has all the makings of a successful businessman. He seeks continuous excellence. He drives customer success through delivering the right service levels, and he knows when to engage with the right people to guide his next steps towards the growth of his business.
Understanding how to intelligently grow his small MSP, which has been in business for six years, meant that Jason needed to take time out of his daily operations and take stock of where to next. Jason knew that he needed to make some decisions for growth, but they had to be sound and deliberate.
Lack of time made this difficult. Jason was doing all of his technical work on his own, and although he engaged with some part time consultants, he realized that this was not how he wanted to operate.