One characteristic of a successful MSP is the ability to be efficient in all operational aspects. There are many components to this, but one of the most critical is leveraging technology that can save you time. Antivirus and endpoint security solutions are important technologies to have as part of your solution set, and can contribute to your overall profitability as long as they perform well. When they don’t, your profitability will disappear as your support team spends valuable time removing malware or, more commonly, troubleshooting poor system performance due to security software bogging down the endpoint. Such was the case Bralin Technology Solutions, a Saskatchewanbased MSP, found itself in last year.
This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.