IT and Business Insights for SMB Solution Providers

Blog Entries

February 9th, 2010 | CompTIA | CompTIA Blog
Pick up any technical journal, read any relevant blog, talk to any industry pundit and you can’t help but notice that there’s a lot of confusion in the cloud marketplace today.Vendors are telling customers that everything’s moving to “the cloud.” It’s better, - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
Good, timely information is valuable.  A recent trip to New York reminded me of this when my wife and I made a last minute decision to eat at a trendy restaurant in SoHo. After a quick call, I secured a table, but only if we could get were there in the next half hour.  I punched the - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
It seems to me that a good starting point of any managed services conversation is to agree just what managed services are.  Though there are a lot of definitions that have been floated in the technology field, I like the definition that we at CompTIA vetted in managed services research last - Read More
 
February 9th, 2010 | CompTIA | CompTIA Blog
Xerox will sponsor the CompTIA Educational Foundation’s 2010 Creating Futures Charity Golf Classic and the First Annual Creating Futures Charity Miniature Golf tournament. Both events benefit the foundation’s Creating Futures program which provides IT training and certification - Read More
 
February 4th, 2010 | CompTIA | CompTIA Blog
Jean Mork Bredson of Service800 concluded the presentations at the IT Services and Support Executive Forum meeting with a ServiceMetric Benchmark Program Update. The 2009 Survey of approximately 250,000 service customers included queries on a variety of service-related questions. The study found a - Read More
 
February 4th, 2010 | CompTIA | CompTIA Blog
Day two of the CompTIA IT Services and Support Executive Forum meeting is in full swing today, as the attendees concluded a networking breakfast and moved quickly into an update on public policies. The association represents the interests of IT services companies and communicates the top issues - Read More
 
February 4th, 2010 | CompTIA | CompTIA Blog
The Computer Outlook Talk Show and the CompTIA Educational Foundation are launching a new talk show series that will discuss the training and educational opportunities available to underprivileged and under-represented individuals, who normally could not afford the training on their own to work in - Read More
 
February 3rd, 2010 | CompTIA | CompTIA Blog
Prior to concluding the formal meeting sessions for day one in Tampa, the group held a lively interactive workshop to determine the key issues not being addressed by the services industry. This is always a great time to be in the meetings, to see the topics each company (and their - Read More
 
February 3rd, 2010 | CompTIA | CompTIA Blog
When you take on a new project and commit to a delivery date, how often are you able to meet that demand? As organizations grow and services/technologies get more complex, the task becomes even more difficult. Major project and service plans require a substantial amount of planning and painstaking - Read More
 
February 3rd, 2010 | CompTIA | CompTIA Blog
After a round of personal introductions, attendees at the two-day IT Services and Support Executive Forum meeting in Tampa started out with an interactive discussion by Heather Clancy on “Refining Your IT Services Strategy: 10 Trends and Technologies.” The renowned technology - Read More
 

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