IT and Business Insights for SMB Solution Providers

Tracking MSP KPIs Webinar

Tracking Critical Financial Performance Webinar Aug 6

Watch Now On-Demand!

Join 2 IT Guys Talking Shop! industry veteran Tom Sopwith from IT Glue and I will discuss the most important KPIs you should be tracking in your MSP Practice.

Join us as we have a “real”, live conversation with you to explore the KPIs by which business unit and staff performance is measured, goals set against and bonuses and commissions designed and implemented to help realize as a couple of IT Guys telling it like it is and talking shop.

We’ll be delivering a totally unique Live Event experience for you!

In order to reduce costs, improve performance and efficiencies and drive more profit to the bottom line, best in class service providers utilize a means to regularly measure performance. This measurement is designed to capture meaningful information and display it in a simple to understand manner. This data then informs the design of Key Performance Indicators by which business unit and staff performance is measuredgoals set against and bonuses and commissions designed and implemented to help achieve.

Join us in this business-building Webinar as we explore how to develop and implement critical Key Performance Indicators to provide visibility of the performance of your key operations, sales and service delivery business units in your organization. We’ll also discuss how to use these critical KPIs to maintain accountability of your teams in executing the tactical activities necessary to meet your business goals.

Tracking Critical Financial Performance Webinar Aug 6

The post Tracking MSP KPIs Webinar appeared first on Erick Simpson.

About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:



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