IT and Business Insights for SMB Solution Providers

Ten New SOP Videos

If you're looking for some good resources to bookmark, start here:

Have you seen our YouTube Channel? We've got over 450 Videos over at

Among them you'll find an SOP Playlist with over 160 quick SOP Videos.

Many of these are on topics I've covered in the SOP Friday series. That entire series is indexed for you at That page lists all the SOP Friday articles in an organized fashion AND includes links to related videos.

If you want a taste of what these videos are about, see the links below.

Please subscribe to the YouTube Channel - and share these links with your friends and colleagues on social media.

Thank you!

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The latest Ten SOP videos are:

Approved Tools

Assign Techs to Clients or Rotate Them?

Every Ticket Should Have the Correct Status

Don't Build Processes Based on Exceptions

Firing vs. Laying Off?

Organize Your SOPs

It All Starts with RMM

Document Your Rules for Success

Keep Statuses Up To Date

Service Manager Roles and Resonsibilities

About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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