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Service Delivery Transformation Part 2: Platforms and Products – Webinar

Service Delivery Transformation Webinar Part 2

Tuesday, Mar 10th @ 9am PT / 11am CT / 12pm ET

Join me and industry veteran Tom Sopwith from IT Glue for my next MSP Mastered® Webinar.

During this service improvement Webinar, we’ll provide an overview of the “Four Ps” of Service Delivery Improvement: People, Process, Platforms and Products/Services.

During Part 2, I’ll deep dive into the second 2 Ps of Service Delivery Improvement: the critical service delivery Platform configurations and reporting modifications you need to implement to make critical data-driven decisions for optimizing your SLAs and correctly staffing, tiering and escalating tickets in your service desk to meet them, and how to properly project plan and deploy your Products and services to eliminate scope creep and seep and protect your profit margins.

…and more – you don’t want to miss Part 2 of my 2 Part Service Delivery Transformation Series!

Register Now

Register now and receive my MSP Mastered®
PSA Issue Types and Sub Types Matrix

These are the top Issue Types and Sub Types you’ll configure as options when creating new service requests or tickets. Save time and increase service reporting accuracy with my PSA Issue Types and Sub Types Matrix!

The post Service Delivery Transformation Part 2: Platforms and Products – Webinar appeared first on Erick Simpson.

About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:



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