Tuesday, Mar 10th @ 9am PT / 11am CT / 12pm ET
Join me and industry veteran Tom Sopwith from IT Glue for my next MSP Mastered® Webinar.
During this service improvement Webinar, we’ll provide an overview of the “Four Ps” of Service Delivery Improvement: People, Process, Platforms and Products/Services.
During Part 2, I’ll deep dive into the second 2 Ps of Service Delivery Improvement: the critical service delivery Platform configurations and reporting modifications you need to implement to make critical data-driven decisions for optimizing your SLAs and correctly staffing, tiering and escalating tickets in your service desk to meet them, and how to properly project plan and deploy your Products and services to eliminate scope creep and seep and protect your profit margins.
…and more – you don’t want to miss Part 2 of my 2 Part Service Delivery Transformation Series!
Register now and receive my MSP Mastered®
PSA Issue Types and Sub Types Matrix
These are the top Issue Types and Sub Types you’ll configure as options when creating new service requests or tickets. Save time and increase service reporting accuracy with my PSA Issue Types and Sub Types Matrix!
The post Service Delivery Transformation Part 2: Platforms and Products – Webinar appeared first on Erick Simpson.