IT and Business Insights for SMB Solution Providers

Service Delivery Transformation Part 1: People and Processes

Service Delivery Transformation Webinar Part1

Thursday, Feb 27th @ 11am PT / 1pm CT / 2pm ET

Join me and industry veteran Tom Sopwith from IT Glue for my next MSP Mastered® Webinar.

During this service improvement Webinar, we’ll provide an overview of the “Four Ps” of Service Delivery Improvement: People, Process, Platforms and Products/Services.

During Part 1, I’ll deep-dive into the first 2 Ps: the keys to getting the most from your People and tips and strategies to develop and implement the right Processes and procedures that increase service efficiencies, technician utilization, achieve SLAs and improve client satisfaction. These tactics will increase your staff’s morale and retention and pave the way to profit growth.

…and more – you don’t want to miss Part 1 of my 2 Part Service Delivery Transformation Series!

Register Now

The post Service Delivery Transformation Part 1: People and Processes appeared first on Erick Simpson.

About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors: http://www.ericksimpson.com

LinkedIn: https://www.linkedin.com/in/ericksimpson
Facebook: https://www.facebook.com/erickdsimpson
Twitter: https://twitter.com/ericksimpson

 

ChannelPro SMB Magazine
SUBSCRIBE FREE!

Get an edge on the competition

With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.