IT and Business Insights for SMB Solution Providers

Sep 15th – You’re Supporting Today’s Post-Pandemic Customers All Wrong – And How to Fix It!

Remember the good old days before the pandemic, when all you had to worry about were your customers’ onsite infrastructures and a few cloud platforms?

My, how times have changed thanks to Covid-19! Now you must keep up with hybrid network sprawl that is widely scattered between traditional on-premises assets and many more cloud platforms for your customers. And don’t forget the growing remote workforce support responsibility you now bear. Do the math and you may find that your costs have gone way up but your efficiencies not so much – meaning you’re losing tons of money! Here’s your new normal, and you’re welcome.

The good news is that making a few simple changes to your strategy and evaluating a new breed of IT discovery and reporting tools can help you quickly regain your lost profits and take charge of today’s businesses like a boss.

In this webinar, I explore the challenges and solutions that best-in-class MSPs have implemented to manage Work From Home devices and maintain control over today’s technology sprawl of assets, data, and users in the cloud.

Next Mark Winter, VP of Products for RapidFire Tools, will share the incredible new technology and reporting now available only in Network Detective Pro that helps MSPs succeed in taming today’s hybrid sprawl and makes them more profitable recurring revenue.

Attend this timely session and you’ll learn:
  1. The biggest challenge MSPs face with today’s customers and how to fix it
  2. 2 things you should always do when quoting a new prospect (and 3 things you should never do)
  3. How to finally fully manage WFH and “Road Warrior” machines
  4. How to automate your cloud assessments (including Azure D and AWS)
Attendees to this valuable webinar will receive the following MSP Mastered® asset: Erick Simpson’s 117 Step, 3 Phase New Client On-Boarding Checklist!


The post Sep 15th – You’re Supporting Today’s Post-Pandemic Customers All Wrong – And How to Fix It! appeared first on Erick Simpson.

About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:



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