Faulting application name: OUTLOOK.EXE, version: 16.0.13102.20002, time stamp: 0x5efe7a9e
Faulting module name: OUTLOOK.EXE, version: 16.0.13102.20002, time stamp: 0x5efe7a9e
Exception code: 0xc0000005
Fault offset: 0x00000000001a40fa
Faulting process id: 0x3f60
Faulting application start time: 0x01d65ac2602949dd
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: 81a20cc2-6c7f-4635-90ba-54319c3fce75
Faulting package full name:
Faulting package-relative application ID:
Microsoft suggests users use web and mobile clients until the issue is resolved.
Title: Users experiencing Outlook connection issues and crashes
User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
More info: Our analysis indicates that Outlook on the web and mobile clients are unaffected. Users may be able to leverage those protocols as an alternative means to access email and service features while we remediate this problem.
Current status: Our initial review of the available data indicates that recently deployed updates are the likely source of the problem. We're performing an analysis of all recent service updates to isolate the underlying cause of the problem and to determine the most expedient means to restore service.
Scope of impact: This issue may potentially affect any of your users attempting to use Outlook.
you could try
Open cmd, run:
cd "\Program Files\Common Files\microsoft shared\ClickToRun"
officec2rclient.exe /update user updatetoversion=16.0.12827.20470