IT and Business Insights for SMB Solution Providers

New Podcast: Building Customer Service Excellence in Your RMM

This morning I posted a new SMB Community Podcast with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. It's the fifth installment in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business.

In the series, we're talking about how to get the most out of your remote control tools - and make more money.

In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting business. Some of these features are built in (and configurable/customizable). Others come into play as a result of agreements or policy decisions you make with the client.

As we mentioned in another podcast, you can use the Take Control app to help the client create terms of service. This is great for setting expectations with your primary contact as well as with end users.

Plus lots more good information.

Available as either a video or audio download.

Check it out today at www.smbcommunitypodcast.com or on iTunes. Just look for SMB Community Podcast.

The topics in this podcast series include:

- What to Look for In a Remote Support Tool
- Making Money - Break Fix vs. Managed Services
- Implementing Your Cloud Services Bundle
- Remote Control – A New Hope for Security
- Manage the Customer Experience/Manage the Customer Relationship
- Remote Control as the Ultimate Sales Tool

Tune in next Thursday for Episode Six . . . Remote Control as the Ultimate Sales Tool.

:-)

About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at SmallBizThoughts.com. He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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