IT and Business Insights for SMB Solution Providers

New Podcast: Break-Fix vs. Managed Services

I just posted a new SMB Community Podcast with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. It's the second in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business.

For six weeks, we'll be talking about how to get the most out of your remote control tools - and make more money.

The latest post is all about how to make more money, whether you focus on Break/Fix or Managed Service. It's over on the SMB Community Podcast site.

Episode 1 is What to Look for in a Remote Support Tool.

Available as either a video or audio download.

Podcasts in this series include:

  • What to Look for In a Remote Support Tool
  • Making Money – Break Fix vs. Managed Services (this one)
  • Implementing Your Cloud Services Bundle
  • Remote Control – A New Hope for Security
  • Manage the Customer Experience/Manage the Customer Relationship
  • Remote Control as the Ultimate Sales Tool

Tune in next Thursday for episode three!

About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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