IT and Business Insights for SMB Solution Providers

Move Yourself and Your Clients to Managed Service – 3 Week Mini Class

This post is for everyone who is having trouble getting your break/fix clients over to managed service.

I did a webinar yesterday with Zyxel and LOTS of people had questions, including several on this exact question. How do I get my break/fix client to sign a managed service contract??? 

I also just completed a "Community Meeting" in my membership community last week in which we spent time on this very topic.

So I've decided to create a 3-part mini class on moving YOU and your clients to managed services. This class is 100% focused on getting you and your clients into the managed service model.

Please note: You have to change. You can't ask your client to change but keep giving them old stuff. If they're happy now, why would they change?

There are several reasons that B/F clients don't want to sign your managed service deal.

First of all, there are many myths about managed services. What it is. What it means. What's included. etc.

Second, many IT consultants aren’t really offering managed services. They are trying to shift the invoicing model without shifting the business model.

And third, it’s almost impossible to move clients directly from break/fix to managed services.

There are lots of smaller reasons. But those are the main ones.

In this class, we will:

  • Debunk the myths of break/fix and managed services
  • Show you (and help you calculate for yourself) why break fix will keep you struggling
  • Define very clearly what we mean by managed services
  • Lay out a maintenance program that makes sense to B/F clients
  • Show you the “Managed Services Two-Step” that moves YOU from B/F to to managed services
  • Show you the “Managed Services Two-Step” that moves your clients from B/F to managed services

And of course, we’ll have homework that will help you move in the right direction AND lots of time for questions.

– – –

B/F to MS Mini Class – Instructor: Karl W. Palachuk
– Three Days: March 11, 18, and 25

– All classes are recorded

– Classes are generally 30-60 minutes

This class is FREE for Small Biz Thoughts Community members.
Only $99 for non-members - still a great deal!

About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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