IT and Business Insights for SMB Solution Providers

Join Me Live at SMB TechFest: Build a Priority-Based Service Department

Topic: Build a Priority-Based Service Department

We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery? Do all of your clients understand what you mean when you use these priorities? 

Join me for an all-new deep-dive into defining priority-based service department that is more profitable, delivers higher quality support, and keeps clients happier than ever. Don't miss the tip sheets that accompany this presentation.

Join me July 29th for the Q3 SMB TechFest event:

Build a Priority-Based Service Department

Register FREE as my guest. Click the link below, or the graphic. Your choice. Either way, you win.

I will be in my virtual booth after the presentation - drop by and chat!


About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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