IT and Business Insights for SMB Solution Providers

Increase Service Efficiencies & Profits Webinar Pt. 2 – Staffing and Capacity Planning

I'd like to invite you to attend my next MSP Mastered® Webinar titled:  "Tiering, Staffing and Capacity Planning".

When: Thursday, August 22nd @ 10am PST / 1pm EST

Recruiting and retaining talented employees are keys to business growth, competitive advantage and client satisfaction - but how do you know who to hire next, and when? The solution lies in tying each hiring decision to objective capacity planning metrics such as desired sales growth, forecasted project work, service desk ticket load and more.

During this session, we'll share the formulas that justify hiring decisions and how to use my Sales, Sales Engineer, Project, Service Desk and On-Boarding Engineer Capacity Planning Calculator to hire more confidently, manage operations, and take control to increase current and future business profitability.

Join me and industry veteran Luis Giraldo from IT Glue for part 2 of our webinar series that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.

All Registrants Get My Capacity Planning and Hiring Calculator Free!

My Capacity Planning and Hiring Calculator tells you exactly when to hire Sales, Sales Engineer, Project, Service Desk and On-Boarding Engineering resources!

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About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:



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