IT and Business Insights for SMB Solution Providers

Increase Service Efficiencies & Profits Webinar

I'd like to invite you to attend my next MSP Mastered® Webinar titled:  "How to Increase Efficiencies & Profits: Processes, Roles and KPIs".

When: Tuesday, July 16th @ 10am PST / 1pm EST

Along with Luis Giraldo from IT Glue, I'll be covering what best-in-class MSPs focus on in terms of identifying, capturing and analyzing key data points for continual service improvement.

I'll share the most important KPIs for service desk, NOC and financial performance, along with clear-cut roles and responsibilities of your help desk and NOC technicians and service dispatcher.

I'll even deep-dive into a rock-solid incident management and escalation process that eliminates SLA creep and improves client satisfaction.

All Registrants Get My Service Dispatch Process White Paper!

In my Service Dispatch Process White Paper, you will find information to help you understand proper techniques and best practices for the Service Dispatch role in the service delivery process.

Normally $15.99 in my online store!

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About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:



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