IT and Business Insights for SMB Solution Providers

Helpdesk Efficiency Webinar | MSP Happy Hour™ Two-Fer!

Join me for a special 2-part MSP Helpdesk Efficiency Improvement event Thursday, May 26th. First, we’ll deep-dive into the most effective ways to simplify and reduce the time, cost, and complexity of delivering your Helpdesk services. Next, we’ll get together in the afternoon for my MSP Happy Hour: Helpdesk Hurricane Edition!, where we’ll learn to make this signature cocktail, have fun, do some giveaways and chat about your MSP service delivery helpdesk!

First Up: 3 Strategies That Can Double Your Helpdesk Efficiency

3 Strategies That Can Double Helpdesk Efficiencies

May  26, 2022 @ 9am PDT / 12pm EDT

If you’ve struggled with simplifying and reducing the time, cost, and complexity of delivering your Helpdesk services, this technically focused Webinar will provide you with the insights and strategies to overcome these hurdles.

Join me as I reveal the blueprint that my top-performing MSP partners use to realize a dramatic improvement in their helpdesk and NOC service delivery efficiencies and margins, and how they are reinvesting these profits into their existing teams to improve morale, ward off churn and delay the need to hire costly new staff.

This must-attend session will include real-world examples and specific strategies and how-to’s to increase your helpdesk efficiencies that you can implement immediately!

This Webinar is for Technical Business Owners, Leaders, and Teams.

During this session I will:

Reveal best-in-class MSP Helpdesk performance metrics
Share the 3 areas to focus on when improving your service desk efficiency
Present how to simplify, standardize and automate incident lifecycle management

BONUS: All attendees to this must-attend technical Webinar will receive Erick Simpson’s latest MSP Mastered® BP Guide: “Maximizing MSP Helpdesk Efficiency: Platforms, Processes, and Procedures”

Next Up: The MSP Happy Hour™ Helpdesk Hurricane Edition!

May  26, 2022 @ 2pm PDT / 5pm EDT

Join me and my MSP friends, colleagues, and special guests for our next MSP Happy Hour™ event!

This new event is meant to give us all an opportunity to have a little fun, a few laughs, and blow off some steam as we get to know each other better over a themed cocktail (or mocktail) – and learn new things!

We’ll keep the conversation light, and humorous and have special drawings and giveaways for attendees, so register now and let’s have a great Happy Hour together!

This MSP Happy Hour’s signature drink: The Helpdesk Hurricane!

After registering, you’ll receive an email with a short, funny video on how to mix this drink, along with an ingredients list and instructions to make an alcoholic and non-alcoholic version of our signature cocktail. Use the ingredients list to get your shopping done before the event, and we’ll all mix and toast together as we chill and talk Helpdesk!

The post Helpdesk Efficiency Webinar | MSP Happy Hour™ Two-Fer! appeared first on Erick Simpson.

About the Author

Erick Simpson's picture

A Technology Businesses and Channel Growth and Transformation Consultant | Business Process Improvement, M&A and Integration Expert

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after  business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Consulting Services for MSPs and Channel Vendors:



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