IT and Business Insights for SMB Solution Providers

Build a Priority-Based Service Department - Join Me at SMB TechFest

 Join me -

July 29th online for the SMB TechFest Quarterly event.

Register for free at this link:

All New Presentation:

Build a Priority-Based Service Department 

Even after all these years, too many companies are 100% interrupt-driven. That means that they find themselves working on whatever get dropped in front of them. Interruption-based work is always less efficient and less profitable!

But how do you set and implement priorities so that all of your staff, and all of your clients agree on what each priority level means? And how do you build processes to make that system work? And what does it look like from inside your service department?

We'll cover all of that plus give you some sample tip sheets for employees and clients.

No matter what you use for a ticketing system, a rock-solid priority system will help you deliver better service and be more profitable.

Plan to join us online July 29th. And drop by my booth to hang out in the afternoon. More information and registration at


About the Author

Karl W. Palachuk, is a technology consultant, author, speaker, trainer, and coach. He is the author of fifteen books. He has built several successful businesses, including two managed services companies. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at He has more than twenty years experience as an I.T. professional and serves on advisory panels for several hardware and software companies.

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