I recently shared eight things to consider as you lead your service team through a merger or acquisition, whether being acquired or acquiring. In the months of September and October I have been elaborating on each consideration for you here. To get a perspective of where we have been in this blog series, check out the original blog post. Today we will wrap up this series with our eighth consideration when leading your service team through an M&A.
8) Be realistic.
HTG Peer Groups founder Arlin Sorensen says that when you merge or go through an acquisition you think 1+1 will equal 2.5 because of scale of economy and other thoughts. He points out that this is rarely the case in his experience or in the M&As he has witnessed within the SMB sector of the IT industry. The reality is 1+1 often only equals 1.5 for the first year or so.
Getting back to a state of normalcy will be a lot harder and take a lot longer than you anticipate. Embrace the time of change.
Determine early to only have a few closed fist or non-negotiable issues. Be open to the rest and move with the waves of change you are going to ride for the near term.
Most of all be realistic about your own need to balance work and life through what is often a stressful season. Take time to rest.