IT and Business Insights for SMB Solution Providers

Karl Palachuk

A blog for Small Business Consultants and the vendors who serve them. It contains Opinions on business success, News in the SMB consulting space, and Information on what I'm up to.

Small Biz Thoughts
August 4th, 2020 | Karl Palachuk | Small Biz Thoughts
The Absolutely Unbreakable Rules of Service DeliveryTaught by Karl W. PalachukNew Offering:- Five Tuesdays - August 11th - September 8th- All classes start a 9:00 AM Pacific- Includes the brand new book The Absolutely Unbreakable Rules of Service Delivery in PDF formatRegister NowThis course covers - Read More
 
August 3rd, 2020 | Karl Palachuk | Small Biz Thoughts
This is a different kind of blog post for me. I create podcasts at SMBCommunityPodcast.com and at KillingIT.smallbizthoughts.com, as well at blogs on those sites and another at RelaxFocusSucceed.com. I only mention all that to make this point: I almost never write on one platform about what I'm - Read More
 
August 1st, 2020 | Karl Palachuk | Small Biz Thoughts
Last week, I presented The Value of Strategic Bundling along with Justin Gilbert from Zix | AppRiver. That was part one of a two-part series.The New Webinar is: A Deep Dive into Strategic Bundling!August 13th, 2020 8 AM Pacific / 10 AM Central / 11 AM EasternRegister Now-- -- --Creating - Read More
 
August 1st, 2020 | Karl Palachuk | Small Biz Thoughts
Great new webinar - The Value of Strategic BundlingRecordedJuly 29th, 2020 Want to grow your business? Let’s talk building service bundles!-- -- -- This webinar was recorded! The recording for that webinar is here: and the slides in PDF format are here:I am happy to - Read More
 
July 29th, 2020 | Karl Palachuk | Small Biz Thoughts
When you're hiring, one of the most important things you can look for is an "owner's mentality." That means someone who will embrace your business as if it's their own. And that means they won't leave clients hanging in an emergency. They'll do what's in the best interest of the company. And they - Read More
 
July 9th, 2020 | Karl Palachuk | Small Biz Thoughts
As you recall from the last few posts, I define culture as the values and habits of a group.I spent a few years as a manager, taking over teams and making them successful. As I look back on the last thirty years, I can honestly say I enjoyed that era a lot – although it was very difficult. It - Read More
 
July 8th, 2020 | Karl Palachuk | Small Biz Thoughts
Key Performance Indicators for IT Service ManagersA great new members-only class. Best for: Operations Managers, Owners, and the Service Manager!Taught By: Karl W. PalachukThree WednesdaysJuly 15 - 299:00 - 10:00 AM PST3-Week Mini Course(Yes, the classes will be recorded. Yes, there will be - Read More
 
July 6th, 2020 | Karl Palachuk | Small Biz Thoughts
The quarterly SMB TechFest show has always had a virtual component. Now they've gone 100% virtual for the July event. The event is all day July 16th.You can attend this event FREE with this link: www.smbTechFest.com/Go/KarlSMB TechFest - VirtualQ3 Show is July 16thNow made available to all - Read More
 
July 5th, 2020 | Karl Palachuk | Small Biz Thoughts
Beginning in July, we are introducing a new and unique forum for IT consultants - the SBT Roundtable.Our goal is to create an opportunity to engage in high-level discussions about successful business methods. We will NOT have vendors or sponsors. We will not talk about which RMM to use, or a - Read More
 
July 3rd, 2020 | Karl Palachuk | Small Biz Thoughts
We started this discussion a couple of weeks ago (WOW - June disappeared on me).Let’s back up a minute and define what we mean by culture. I define culture as the values and habits of a group. Company culture is, therefore, the values and habits of a company’s employees. This sounds - Read More
 

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