IT and Business Insights for SMB Solution Providers

Karl Palachuk

A blog for Small Business Consultants and the vendors who serve them. It contains Opinions on business success, News in the SMB consulting space, and Information on what I'm up to.

Small Biz Thoughts
October 3rd, 2019 | Karl Palachuk | Small Biz Thoughts
As a frequent traveler, I belong to all the "award" programs. Platinum this and Gold that. But unlike most frequent travelers, I'm not very strategic about it. If a conference is at a Hilton, I stay at the Hilton (not the Marriott across the street). If it's at a Marriott, I stay at the Marriott ( - Read More
September 23rd, 2019 | Karl Palachuk | Small Biz Thoughts
This is a shout-out for one of my web developers.Most of you probably don't know that I mange almost two hundred web sites for my business. In addition to the blogs, podcast sites, and "major" web sites (,,,, I also have - Read More
September 19th, 2019 | Karl Palachuk | Small Biz Thoughts
We all love Zoom, right?Well now we are taking our Zoom engagement to a new level.Effective immediately, we are making our Zoom Room available to all SBT Community Members 24 hours a days, seven days a week!24×7Why and What? Here’s what we’re up to:Members Click Here to Access the - Read More
September 13th, 2019 | Karl Palachuk | Small Biz Thoughts
From my good friends at NexGen:NexGen Conference  2019Complimentary General Admission Pass for October 23 & 24thUse Promo Code SmallBizAnaheim, CA - Anaheim Marriottwww.nexgenconference.comManaged services are at the heart of the IT solution provider business, generating a staggering $158 - Read More
September 9th, 2019 | Karl Palachuk | Small Biz Thoughts
As some of you may have noticed, I like to travel. A lot.Travel is a great example of why "cost" is a relative thing - and why the cheapest looking price is often not the cheapest at all. Remind your clients and prospects of this when they want to talk about pricing.My apartment in EdinburghHere - Read More
September 3rd, 2019 | Karl Palachuk | Small Biz Thoughts
The Unbreakable Rules of PSA – IT Service Delivery in the 21st CenturyTaught By: Manuel PalachukRegister NowFive Tuesdays - 9:00 AM PacificSeptember 10, 2019 - October 8, 2019Course 5w11Everyone needs a PSA - Professional Services Automation tool. But in addition to simply having a PSA, you - Read More
August 25th, 2019 | Karl Palachuk | Small Biz Thoughts
One of the basic features of the Amazon Kindle device is the ability to import files via email. Most people probably see and ignore this ability when they first get their Kindle.If you need a refresher on the official instructions, visit, you - Read More
August 18th, 2019 | Karl Palachuk | Small Biz Thoughts
Free Webinar:Why You Need to Track Outstanding Time in Your IT BusinessMark your calendars for August 15th at 9:00 AM Pacific / Noon Eastern.This event was recorded. You can find the recording here: https://mspwebinar.comAfter registering, you will receive a confirmation email containing - Read More
August 1st, 2019 | Karl Palachuk | Small Biz Thoughts
When I hire new employees, there's always a "break-in" period around communication. This is true no matter what age they are.Everyone wants to communicate in their own way. For some that's Facebook messenger. For some it's text message. For a handful it's still telephone. But the most voluminous - Read More
July 30th, 2019 | Karl Palachuk | Small Biz Thoughts
Financial Processes for the I.T. Services FirmA VERY popular class, taught by Rayanne Buchianico.August 6 - September 3, 2019Start Time: 9:00 AM PST5-Week CourseThere are few things more important than the finances of your business. But most technology consultants didn't get into business to run - Read More