IT and Business Insights for SMB Solution Providers

Karl Palachuk

A blog for Small Business Consultants and the vendors who serve them. It contains Opinions on business success, News in the SMB consulting space, and Information on what I'm up to.

Small Biz Thoughts
July 27th, 2021 | Karl Palachuk | Small Biz Thoughts
Received this notice under the door . . .-- -- --Accomplished Engineering and Business Leader Will Oversee the Cloud Communications Provider’s Product Management, Software Development and Cloud Services TeamsBLUE BELL, PA — (July 21, 2021) — CoreDial, LLC, a leading provider of cloud communications - Read More
July 23rd, 2021 | Karl Palachuk | Small Biz Thoughts
Topic: Build a Priority-Based Service DepartmentWe use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery? Do all of your clients understand what you mean when you use these priorities? Join me - Read More
July 23rd, 2021 | Karl Palachuk | Small Biz Thoughts
 I am very sorry to announce that we are going to reschedule our Canada and UK Roadshows, which were scheduled for August and September. Even the Canadian shows had already been rescheduled from May.I am a very optimistic person. So, when this pandemic started, I thought it would be done in a month - Read More
July 15th, 2021 | Karl Palachuk | Small Biz Thoughts
 Join me -July 29th online for the SMB TechFest Quarterly event.Register for free at this link: New Presentation:Build a Priority-Based Service Department Even after all these years, too many companies are 100% interrupt-driven. That means that they find - Read More
July 14th, 2021 | Karl Palachuk | Small Biz Thoughts
Mission Control we are ready to blast off!Early Bird Registration is Now Open for the SMB Roadshow in Providence, RI September 16that the Hilton ProvidencePlease join us for a great LIVE event.I am posting this notice because we have officially locked down the meeting room, signed the paperwork, - Read More
July 12th, 2021 | Karl Palachuk | Small Biz Thoughts
 I've posted several times about transforming our industry into a profession. I've been pleased to see several people get engaged.Now it's time to start actually meeting and figuring out some action steps to move toward the new reality. So we're holding a Zoom meeting, Open to anyone who's - Read More
July 12th, 2021 | Karl Palachuk | Small Biz Thoughts
Legislation and regulation are coming to our industry - fast. You no longer get to ignore this issue or put your head in the sand and pretend it's not happening. It's happening. Now you can choose to get involved and influence your future, or simply do nothing and let the legislators and - Read More
July 10th, 2021 | Karl Palachuk | Small Biz Thoughts
 Many of you have heard me rant against the concept of "All You Can Eat." Of course there's no such thing as all you can eat. Why does a restaurant have rules for AYCE? Because it's a policy designed to be abused.I get about one email per month from someone who has screwed themselves by offering an - Read More
July 1st, 2021 | Karl Palachuk | Small Biz Thoughts
Transforming Our Industry Into a Profession A webinar for SMB IT consultants.Recently, I have blogged about the Nine Pillars of moving our industry from where we are to a true profession. This includes a discussion of the challenges we face, and some ideas about how we can answer them.I've - Read More
June 29th, 2021 | Karl Palachuk | Small Biz Thoughts
 All New Class for 2021!Deep Dive Into Facebook, YouTube and LinkedIn – 5W24Taught By: Karl W. PalachukFive TuesdaysJuly 6 - August 3 - Register NowAll classes start a 9:00 AM PacificPart of the "Social Media Super-Charge" Series for Small BusinessThis course covers three of the largest and most - Read More