IT and Business Insights for SMB Solution Providers

Karl Palachuk

A blog for Small Business Consultants and the vendors who serve them. It contains Opinions on business success, News in the SMB consulting space, and Information on what I'm up to.

Small Biz Thoughts
February 8th, 2022 | Karl Palachuk | Small Biz Thoughts
Customer Service for IT Service ProvidersLearn how to create a great customer service system for your IT consulting business – and how to hire and train the people you need to make it work.I've been working on a Customer Service course for quite a while. Now, it's finally LIVE - Starting February - Read More
January 24th, 2022 | Karl Palachuk | Small Biz Thoughts
Received this press release today . . .Addigy Announces Addigy Innovate 2022 MIAMI — January 24, 2022 — Addigy, the only cloud-based, multi-tenant Apple device management software that makes it easy for managed service providers (MSPs) and corporate IT teams to monitor and manage employees’ - Read More
January 21st, 2022 | Karl Palachuk | Small Biz Thoughts
 My friends over at Sherweb sent me their show schedule for the year. Here's where you can catch up with them.This list includes shows through August. Be sure to make a note to drop by their booth at one or more of these events.See  IT Nation EvolveJanuary 31 – - Read More
January 18th, 2022 | Karl Palachuk | Small Biz Thoughts
Great Little Seminar has been training IT consultants on managed services and more since 2013. That's when I offered my first class on Standard Operating Procedures. Beginning immediately, we are nowIT Service Provider Universitywww.itspu.comPlease plan to join us for an introductory webinar:  - Read More
January 16th, 2022 | Karl Palachuk | Small Biz Thoughts
 Join us - Literally!NSITSP All Member Meeting Feb. 9th - Everyone's welcomeAll-Member Meeting Feb. 9thRegister for Free: you to everyone who has already joined us.We have a very active Board of Directors and five very active committees. In this meeting we will give - Read More
January 6th, 2022 | Karl Palachuk | Small Biz Thoughts
My friends at ASCII sent me their event info for the year.Bethesda, Maryland – January 4, 2022 – The ASCII Group, a membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleased to announce its distinguished lineup of speakers for its 2022 event series, - Read More
January 5th, 2022 | Karl Palachuk | Small Biz Thoughts
 Karl's 13th Annual State of the Nation Address for SMB ITMark your calendar now and don't miss this once-a-year webinar. This will be my 13th Annual "State of the Nation" address for small business technology providers.Wednesday, January 12th9:00 AM Pacific / 12 Noon EasternRegister in advance for - Read More
January 4th, 2022 | Karl Palachuk | Small Biz Thoughts
(Side Note: Next week, we launch ITSPU - IT Service Provider University and move everything from Great Little Seminar over to ITSPU. The first course to run on the new platform is Lori's amazing and spectacular course. Join us!) . . .Powerhouse of One: How to Be Super Successful Solo MSP (or Solo - Read More
January 3rd, 2022 | Karl Palachuk | Small Biz Thoughts
 My good friend Amy over at Acronis sent me a note about where you can catch up with them at various shows in 2022. Of course, everything is subject to change for a variety of reasons. So conventioneer beware.Catch Acronis at . . .SMB TechfestJanuary 20Anaheim, CAMore Info: https://www.smbtechfest. - Read More
December 30th, 2021 | Karl Palachuk | Small Biz Thoughts
Small Biz Thoughts Technology Community RoundtableMembers-Only EventJanuary 6th - 9:00 AM Pacific / Noon EasternFind out moreJim Pelley is Director of Laughter Works Seminars. A professional speaker for the past 34 years, he has taught people how to put more humor and creativity in their lives to - Read More