This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.
Taking a break from the slopes during his ski vacation, Erick talks with Rich about the surprising departure of Renee Bergeron from Ingram Micro, the rewards of saying “no” to customers sometimes instead of “yes,” and the death grip Windows 7 seems to have on the last PCs running it.
Prepare for some odd sights as Erick and Rich, who is visiting with ChannelPro technical editor and shameless prankster Matt Whitlock, discuss a foiled attempt to sell stolen MSP administrative credentials, the importance of getting liability waivers from your customers, and the ideal Valentine’s Day gift for that not-so-special someone.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Highly Successful Project ManagementTaught by Karl W. Palachuk, Author and Coach- Five Tuesdays - March 19 - April 16, 2019 -- Register Now!- All classes start a 9:00 AM PacificThis course will cover the most important aspects of project management for small business. It is intended for computer - Read More
Just finished posting part six of a six-part series on tuning up your service board.Here's a quick summary:Part 1 = How Tickets Get Into the SystemPart 2 = Creating the Most Useful View of Your BoardPart 3 = The Flow of Tickets Based on StatusesPart 4 = How to Make Sure Tickets Don't Get LostPart 5 - Read More
This post is for everyone who is having trouble getting your break/fix clients over to managed service.I did a webinar yesterday with Zyxel and LOTS of people had questions, including several on this exact question. How do I get my break/fix client to sign a managed service contract??? I also - Read More
My friends in the SoCal IAMCP (International Association of Microsoft Certified Professionals [or something like that]) are holding a big party - and you're invited.The SoCal chapter is the largest and probably the most active IAMCP chapter. Among their regulars is Justin Slagle from Microsoft. And - Read More
Join me.If you've been on the fence for years, I'll bet that hurts a lot. Let us help.Free Webinar: Move from Break/Fix to MSP - Feb 28th It is absolutely NOT too late to become a Managed Service Provider!Join me February 28th at 11 AM Pacific for a free webinar on making the move to managed - Read More
I am registered. You should check it out!Got a note from Kathleen over at Comptia:"The apprenticeship programs from the Dept of Labor are a great resource for our community and the IT security community to leverage. If you are looking to hire tech talent, especially in cybersecurity, then you need - Read More
Live in-person meeting of the Small Biz Thoughts CommunityUnique content, not available anywhere else.Only $99 for non-members! (Free to members)We are not holding “Roadshows” in 2019. Instead, we are holding a handful of Community Meetings. These are meetings filled with content - Read More
Super opportunity from SMB Super-Consultant Harry B!Harry Brelsford - Always combining fun and business!I was delighted to get an email from Harry announcing a very cool opportunity. Harry is offering an MSP Makeover for one lucky company. Here's the info.- This is a contest. No cost to enter.- - Read More
Join me atIT Owner's CompassChicagoApril 26-28More info at https://itocompass.com/This is going to be a great conference! There's a great collection of speakers on a wide variety of topics. See the speakers page: https://itocompass.com/speakers/.This event starts with a cocktail reception, - Read More
Join me for a great all-day event!I am hosting an all-day Massive Coaching Mastermind event at the end of March in Sacramento, CA.Here’s the basic timing:Fly / Travel on Thursday, March 28thWe’ll gather for drinks and networking Thursday eveningMastermind Breakfast on Friday, March - Read More