This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.
Erick and Rich dive into the results of this year's ChannelPro State of the Channel Survey, talk about cultivating the next generation of leaders at your company, and then discuss a new product that tells you what dogs are REALLY thinking when they bark.
Taking a break from the slopes during his ski vacation, Erick talks with Rich about the surprising departure of Renee Bergeron from Ingram Micro, the rewards of saying “no” to customers sometimes instead of “yes,” and the death grip Windows 7 seems to have on the last PCs running it.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Managed Services in a Month - Applying the Book - Newly RevisedInstructor: Karl W. Palachuk- Five Tuesdays - May 28 - June 25, 2019 -- Register Now- All classes start a 9:00 AM PacificYou're guaranteed to learn something that will make or save you the price of admission!This course will cover the - Read More
3-part mini class: Build an Excellent Client Onboarding ProcessThe 3-part mini classes over at Small Biz Thoughts have been very popular. In fact, the most popular so far has been on building a great employee onboarding process. So I thought perhaps you'd love one on creating a great Client - Read More
I've had a Cloud Readiness Checklist available - for free - since 2010. I updated it about five years ago. And again this month.Of course you can buy the new book - Cloud Services in a Month - and get the checklist there. But you can also download the newest version for FREE at SMB Books.Here: - Read More
I am extremely pleased to announce that we have made a deal with Erick Simpson - one of the founders of the Managed Services business model - to distribute his best books and training materials over at SMB Books.In fact, we have a special section just for Erick's Stuff!AND we've got a special new - Read More
How to Get New Clients - Especially if You're Starting Out or Starting OverA new mini-class by Amy Babinchak and Karl W. PalachukOver in the Small Biz Thoughts Community, we have a new class coming up next week. It was inspired by a conversation Amy and I had about how we like to attract new - Read More
I got a note from ID Agent about their May events. Check out one near you.I do have to say, every time I see these guys present, it makes me want to get back in the MSP business. I love the concept of using this tool to educate clients.From ID Agent:We're headed your way! All our events in MayLearn - Read More
I am currently in the middle of a customer service disaster - as the customer.I have a minor plumbing problem that has been dragging on for three months. So far, I've had three visits from technicians and two missed appointments. Actually, all three visits were missed appointments as well (they - Read More
I'm a HUGE advocate of pushing as fast as possible into a new future. In fact, I'm a huge believer that you can help create the future as it unfolds - and make a lot of money doing so.See, for example, the new Killing IT Podcast I've launched with Dave Sobel and Ryan Morris. https://killingit. - Read More
Design and Sell Recurring Revenue Programs that WorkAlbert Einstein said that “Compound interest is the eighth wonder of the world.” Recurring revenue is a lot like compound interest. Join me for this webinar - How to Design and Sell Recurring Revenue Programs that Work - for an - Read More
Today I approved the final, final printing proof for Cloud Services in a Month.That means, with luck, that you'll be able to order it on Amazon next week. You can order the paperback today at www.smbbooks.com.Find out more about the book at www.cloudservicesinamonth.com.Please be patient with - Read More