This report comprised of statistics pulled from a survey of 1,400+ managed service providers (MSPs), our partners, and clients, around the world to provide unique visibility into the state of ransomware from the perspective of the IT Channel.
Taking a break from the slopes during his ski vacation, Erick talks with Rich about the surprising departure of Renee Bergeron from Ingram Micro, the rewards of saying “no” to customers sometimes instead of “yes,” and the death grip Windows 7 seems to have on the last PCs running it.
Prepare for some odd sights as Erick and Rich, who is visiting with ChannelPro technical editor and shameless prankster Matt Whitlock, discuss a foiled attempt to sell stolen MSP administrative credentials, the importance of getting liability waivers from your customers, and the ideal Valentine’s Day gift for that not-so-special someone.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
This week I was a guest on Laura Steward's It’sAll About the Questions radio show.She send me this note:"Thanks for being on the show my friend! You totally rocked it. I loved how you were willing to play with me to create an organic show that shares so much of who you are and the work - Read More
As a frequent traveler, I belong to all the "award" programs. Platinum this and Gold that. But unlike most frequent travelers, I'm not very strategic about it. If a conference is at a Hilton, I stay at the Hilton (not the Marriott across the street). If it's at a Marriott, I stay at the Marriott ( - Read More
This is a shout-out for one of my web developers.Most of you probably don't know that I mange almost two hundred web sites for my business. In addition to the blogs, podcast sites, and "major" web sites (SMBBooks.com, SmallBizThoughts.com, SmallBizThoughts.org, GreatLittleSeminar.com), I also have - Read More
We all love Zoom, right?Well now we are taking our Zoom engagement to a new level.Effective immediately, we are making our Zoom Room available to all SBT Community Members 24 hours a days, seven days a week!24×7Why and What? Here’s what we’re up to:Members Click Here to Access the - Read More
From my good friends at NexGen:NexGen Conference 2019Complimentary General Admission Pass for October 23 & 24thUse Promo Code SmallBizAnaheim, CA - Anaheim Marriottwww.nexgenconference.comManaged services are at the heart of the IT solution provider business, generating a staggering $158 - Read More
As some of you may have noticed, I like to travel. A lot.Travel is a great example of why "cost" is a relative thing - and why the cheapest looking price is often not the cheapest at all. Remind your clients and prospects of this when they want to talk about pricing.My apartment in EdinburghHere - Read More
The Unbreakable Rules of PSA – IT Service Delivery in the 21st CenturyTaught By: Manuel PalachukRegister NowFive Tuesdays - 9:00 AM PacificSeptember 10, 2019 - October 8, 2019Course 5w11Everyone needs a PSA - Professional Services Automation tool. But in addition to simply having a PSA, you - Read More
One of the basic features of the Amazon Kindle device is the ability to import files via email. Most people probably see and ignore this ability when they first get their Kindle.If you need a refresher on the official instructions, visit https://www.amazon.com/gp/sendtokindle/email.Basically, you - Read More
Free Webinar:Why You Need to Track Outstanding Time in Your IT BusinessMark your calendars for August 15th at 9:00 AM Pacific / Noon Eastern.This event was recorded. You can find the recording here: https://mspwebinar.comAfter registering, you will receive a confirmation email containing - Read More
When I hire new employees, there's always a "break-in" period around communication. This is true no matter what age they are.Everyone wants to communicate in their own way. For some that's Facebook messenger. For some it's text message. For a handful it's still telephone. But the most voluminous - Read More