IT and Business Insights for SMB Solution Providers

SherWeb Aims to Help Channel Pros Play Above the Rim: Page 2 of 2

The online service and solution provider seeks to help channel pros expand their reach through hands-on coaching, outsourced services, and an expanding suite of custom-developed cloud applications, says Mathieu LeBlanc (pictured). By Rich Freeman

Partners can choose among multiple delivery options for services like that, ranging from an associate program in which SherWeb takes care of everything and pays monthly commissions, to a co-branded model in which the partner owns the client relationship and controls pricing but SherWeb provides support under its own name, to a fully white-labeled model.

Meanwhile, though SherWeb offers the usual array of Microsoft cloud solutions, including Office 365, Azure, and Dynamics 365, it also supplements them with products developed in-house by its own programmers. Those include Office Protect, an Office 365 add-on that provides automatic notification of suspicious mailbox activity, administrator privilege abuse, and some 70 other conditions.

“Our partners can easily add this to their own Office 365 offering for as little as a dollar a month per user,” LeBlanc says, noting that the system also issues activity reports that channel pros can share with customers to illustrate the value they provide.

SherWeb’s endpoint backup service, which supports Windows and Linux servers, PCs, Macs, tablets, and smartphones, not to mention Office 365 deployments, SQL Server databases, and Exchange mail stores, helps resellers boost recurring revenues as well. So too does the company’s cloud-based telephony solution, which offers five 9s of financially guaranteed availability and margins that can reach 40 percent. In addition, SherWeb preconfigures and ships all the phone hardware.

“The partner is free from doing all the setup and maintenance,” LeBlanc notes. “The user just plugs it in to the internet and he’s ready to go.”

SherWeb currently has more such custom-coded products in the pipeline, along with a new “partner university” offering prerecorded training resources, plus personalized instruction for the vendor’s top resellers. “We’ll include certification and exams, and potentially additional benefits for partners that complete courses,” LeBlanc says.

Sounds like the kind of opportunity Muggsy Bogues might have called a slam dunk.

About the Author

Rich Freeman's picture

Rich Freeman is ChannelPro's Executive Editor

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