IT and Business Insights for SMB Solution Providers

Profile: The Total Package

We go beyond the usual server and desktop monitoring to provide a complete portfolio of security, business continuity, and other services, including unlimited, 24/7 helpdesk support. It's a compelling offer that we simply couldn't deliver without strategic partners. By Gerry Markowitz By ChannelPro

Profile: The Total Package

We go beyond the usual server and desktop monitoring to provide a complete portfolio of security, business continuity, and other services, including unlimited, 24/7 helpdesk support. It's a compelling offer that we simply couldn't deliver without strategic partners.

 By Gerry Markowitz

Though I'm a proud member of the DP Solutions (DPS) executive team these days, I'm a relative newcomer around here. Until quite recently, I ran my own managed services firm. Then, just a few months ago, DPS acquired that company. Odds are pretty good that deal never would have happened were it not for the power of strategic partnerships.

For a long while back when I was on my own, my firm mostly did break-fix woGerry Markowitz, DP Solutionsrk. Eventually, we got tired of addressing customer needs piecemeal, after problems had already occurred. I began to see that what small and midsize businesses really need is an end-to-end package of proactive IT services. Thus was born our Confidence-Plus Service, a comprehensive managed services offering that delivers everything our customers need to keep their technology infrastructure humming. 

We go beyond the usual server and desktop monitoring to provide a complete portfolio of security, business continuity, and other services, including unlimited, 24/7 helpdesk support. It's a compelling offer that we simply couldn't deliver without strategic partners. I've got excellent people working for me, but no company can do it all on its own. That's why we've forged tight relationships with leading providers of everything from hardware, mobile messaging, and spam filtering right down to printer supplies and maintenance. Then we bundle their best-of-breed products and services into a seamless whole for our clients.

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