Profile: Hands Across America
Focusing on partnership brings a coast-to-coast business model to life.
By Josh Clifford
Everon has been providing managed services for almost five and a half years now, which makes us somewhat of a pioneer. Strategic partnerships have been absolutely critical to our success.
We had a pretty good idea right from the start, actually, that strategic partnerships would be important for us. Everon is a little different from most MSPs in that our vision from the very beginning was do business nationally. We have operation centers in Boston and Broomfield, Colorado, near Denver, but we have customers everywhere from New York to Texas to California.
What makes that model possible are strategic relationships with solution providers around the country who handle on-site services for us. These are companies that a lot of people would look at as our competition, but we've established deep alliances with them. That's given us scalability that would have been very difficult to build otherwise, and more importantly, it's enabled us to give our clients a greater breadth of services and knowledge to draw on for their needs.
Selecting Strategic Partners
Over the years, we've come to look for three key qualities in a strategic partner. First, they need to share our cultural values. For example, we are passionate about providing remarkable service to our clients in order to create a memorable customer service experience, and we expect our partners to be that way too.