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PROFILE: 1nService Grows Across the Cloud

Autotask tapped to provide tech community's new cloud-based platform, helping it to broker new high-end IT integrator and services partnerships. By ChannelPro

1nService Platformth and South America, Europe, and Asia come together via the 1nService community, delivering high-end IT services partnering engagements. The companies teamed up to develop a better way to exclusively manage 1nService's network.

1nService will use the new exclusive platform to provide oversight on collaborative service engagements, manage service pricing structures, provide sales support, and set policies to reinforce 1nService's high-quality control over the network's service delivery.

Autotask CEO Bob Godgart says his company was uniquely equipped to take on the project. "Autotask offers 1nService a dynamic way to partner and scale their growing network in the cloud," he says. "The Autotask 1nService platform gives members an intuitive way to capture new revenue, expand their service capabilities, improve service delivery, and deliver a high level of consultative IT advice in a more predictable fashion."

For more than 13 years, 1nService has been a collaborative, member-led organization focused on commerce, as well as providing sophisticated IT solutions and high end data center integration. The integration of its new platform marks a new beginning of sorts for the organization.

"Autotask gives our network a conduit to collaborate more closely and spark new commerce
growth," says 1nService CEO Paul Cronin. "Not only is Autotask's proven and reliable infrastructure the right fit to manage IT service engagements globally, it allows us to more aggressively expand our global commerce highway."

Operating as the foundation for 1nService's collaborative community, the Autotask platform enables 1nService to centrally manage member-to-member partnerships in a trusted process to deliver IT services and guarantee a high quality of delivery to business clients and end users.

Autotask's private and public cloud provides users with the ability to share service tickets universally, between member partners, and connect one-on-one more efficiently with their own clients. Finally, Autotask will offer each 1nService member organization access to its Autotask Academy for in-depth training and support, as well as a direct link into Autotask's online CommunITy exchange.

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